Shirley
from
United Kingdom
asks
Is this product suitable that a television can be wall mounted above and is the fire place fee standing
Electrical World Replies:
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Hello, yes a TV can be mounted above, and the fireplace is freestanding, thanks
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Kelly
from
United Kingdom
asks
Hi does this have a screen over the logs
Electrical World Replies:
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Hello, yes this fireplace has a screen, thanks
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Sherel
from
United Kingdom
asks
Do I need to buy any kind of bracket to attach it to the wall.
I didn’t think I did but delivery note says other customers have bought the brackets below so just wondering if I need to order one?
Pls advise
Thank u x
Electrical World Replies:
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Hello, thanks for the question. This fireplace is freestanding and doesn't require any brackets.
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Elizabeth
from
United Kingdom
asks
Does it come ready assembled
Electrical World Replies:
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Hello, thanks for the question. No, this mantel does not come ready assembled.
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Elizabeth
from
United Kingdom
asks
I am very interested in this only if it fully assembled
Electrical World Replies:
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Hello, thanks for the question. This mantel does not come fully assembled, sorry about that.
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Michelle
from
United Kingdom
asks
The fire is just plug in socket electric fire thanks
Electrical World Replies:
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Hello, thanks for the question. Yes, this electric fire is to be plugged into either a UK or EU socket.
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Catriona
from
United Kingdom
asks
Hello. Does the black hearth come with the whole suite?
Electrical World Replies:
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Hello, thanks for the question. The complete suite includes the black electric fire and the mantel (available in pure white, natural oak, and ash grey).
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Elisha
from
United Kingdom
asks
Can u paint this fire surround?
Electrical World Replies:
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Hello
this is wood veneer so would be ok to be painted as long as it is with fire resistance substance
Thanks
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Elaine
from
Ireland
asks
When the electric heater is actually plugged in & it’s delivering heat. Does it make noise or is it quiet I’m hoping it’s quiet . Thank you
Electrical World Replies:
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Hello
there will be a slight noise from the fire
Thanks
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Christie
from
Singapore
asks
Hi can i program it such that the flames are on but no heat is turned on? I dont need the heat function at all, i just love the stimulation of a fireplace :)
Electrical World Replies:
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Hello. The flame effect can work with or without heat,
The flame effect (without heating) runs on 10W power consumption which is less energy than a Light Bulb (less than 1p per hour). Running the flame effect & Heater costs less than 20p per hour. Thanks
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Catherine
from
Ireland
asks
Where is the plug to plug in the fireplace
Electrical World Replies:
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Hello, The lead and plug at at the back of the fire to enable it to be concealed. Thanks
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Ailbhe
from
Ireland
asks
Hi can you plug this into a plug that is directly behind the back panel or does it sit flush to wall? Thanks
Electrical World Replies:
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"Hello, The lead is located on the upper right side if you were to stand and look directly at the front of the fire. Hope that clarifies for you.
Thanks"
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Stephanie
from
United Kingdom
asks
Hiya what does the fire look like when the lights are off is it just a black screen or are the logs showing
Electrical World Replies:
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Hello Stephanie, when the fire isn't on, the logs will still be visible. If you watch the video in the product description (https://youtu.be/tnjbUcuE5VQ), at the start you can momentarily see what it will look like when it is switched off. You can pause the video right at the start to get a better impression of this. Thank you for your enquiry.
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